I don't see the PerfectIt 3 icon in my toolbar (Word 2003 or lower), how can I load it?

The first thing to do is to restart your computer. Then uninstall and re-install PerfectIt. This solves over 90% of all issues with PerfectIt. If you need to contact support, it's the first thing we'll ask you to do.

If you've tried restarting and re-installing, then check to see if PerfectIt is in the menu bar or toolbar (it should have its own menu and its own toolbar). If it is not in either one, please add PerfectIt manually. To do that, right-click on the toolbar and click on 'Customize' from the menu that appears. A dialog box will appear. This is shown below.

As pictured above, click the 'Commands' tab, then the 'Tools' label, then drag the label for COM add-ins to the toolbar. An icon for COM add-ins will be created in the toolbar. Click on that icon and see if PerfectIt is in the box called 'Add-ins available'. If it is there, make sure it is ticked.

If PerfectIt still does not appear, security settings may be set to disable it. Click on the 'Help' menu in MS Word. Click on 'About Microsoft Office Word'. In the lower right-hand corner, click on the 'Disabled items' button. If PerfectIt is in the list, then click on it and then click on 'Enable'.

Still not working?

Still can't see an icon for PerfectIt? We're here to help. Before you contact us, it's just worth trying to repeat that installation one more time. Uninstall PerfectIt, then restart your computer. Then download and install PerfectIt before you run any other files. When it is finished, load Word and see if it is there. If it's not, contact technical support and we'll get you up and running.

If you're in a rush and want to try everything you can before contacting us, other steps that you can take are:

• Run MS Fixit.
• Change the name of your default template. To do that, make sure Word is closed. Then open Windows Explorer and go to the equivalent of this folder:
  C:\Documents and Settings\[your user name]\Application Data\Roaming\Microsoft\Templates\. Find 'Normal.dot' and change that filename to 'Normal.bak'. Then restart your computer and restart Word.
• Send us the log files (these will help us respond more quickly). the logs are stored in the equivalent of this folder: C:\Users\[Your User Name]\AppData\Roaming\Intelligent Editing\PerfectIt 3\Logs\. If the logs are not there, they may be in your 'My documents' folder in a new sub-folder called "Add-in Express". In either case, there should be two files (adxloader and adxregistrator). Please attach both of those in your email to us. If only one is available, please send that.